Frequently Asked Questions About Terms & Conditions
You must be of legal age where you live and not on a Account closure or blocking list from another operator. Account access depends on local law. When you apply, we verify your age and identity against your payment method and device. If you're unsure whether you can register, contact our support team.
On the login page, tap 'Forgot Password?' and enter your email or the phone number linked to your DANA, OVO, GoPay or QRIS account. We'll send you a reset link valid for 24 hours. If you can't access your email, contact live chat and our team will verify your identity before resetting your credentials.
No. Each person may open only one account. If we detect duplicate accounts linked to the same person, payment method or device, we reserve the right to close all linked accounts and withhold funds pending investigation.
Once approved, funds are released to your DANA, OVO, GoPay or QRIS wallet or bank account within 1–5 business days, depending on your bank's processing speed. Our team verifies every withdrawal against your account history before approval to prevent fraud.
Contact our live chat team immediately with your session ID or bet reference number. We'll review your gameplay logs and transaction history. If we can't resolve it in chat, we escalate to our complaints officer, who will respond within 7 days with a formal decision.
No. Once your bet is placed and the game round has begun, you cannot modify or cancel it. Our terms state that all bets are final on acceptance. However, if a technical error occurs, our team will review logs and contact you within 24 hours.
Deposit and withdrawal limits depend on your payment method and account age and are shown in your account settings under 'Limits'. Higher limits unlock as your account activity increases. Contact support if you need to adjust your personal limits for any reason.
